Source Of 9-1-1 Outage Found

The Minnesota Department of Public Safety Emergency Communication Networks division (DPS-ECN) has received information from the state’s 911 provider regarding a statewide outage that occurred on August 1. CenturyLink is Minnesota’s contracted 911 service provider. The Emergency Communication Network Director Dana Wahlberg says a third-party vendor, West Safety, was at fault. The next step was determined by an agreement with the Emergency Communication Networks, West Safety and Century Link.
693 calls to more than 50 Minnesota 911 dispatch centers failed to be routed during the outage. During that same time, 356 calls to 911 were successfully routed to Minnesota 911 dispatch centers through a redundant router.