North Dakota HFA remains top HFA loan servicer ranking

North Dakota Housing Finance Agency (NDHFA), the state agency that provides residents, typically first-time buyers, with home purchase assistance, continues to be ranked a Tier 1 Federal Housing Administration (FHA) loan servicer.

“This has been a challenging year for many North Dakotans,” said Dave Flohr, NDHFA executive director. “Our loan servicing staff has worked hard to help borrowers facing financial difficulties understand the options available to them so they can continue to be successful homeowners.”

The U.S. Department of Housing and Urban Development’s (HUD) National Servicing Center has ranked NDHFA a Tier 1 servicer for three years running. The ranking system measures FHA servicer compliance with guidelines and intervention requirements, loss mitigation engagement, and reporting. The intention of the ranking is to protect borrowers and alert HUD to potential problems. A high work-out ratio shows a servicer’s effectiveness in working with delinquent borrowers to keep them out of foreclosure.

“North Dakota Housing Finance Agency is unique in that the agency services its own mortgage loans,” said Flohr. “Providing the first-time home owners who make up our customer base core with the ability to speak to a real person who is local and is focused on helping the individual or family remain financially stable.”

Loan servicers receive quarterly scores that are averaged to produce a final fiscal year-end score. NDHFA’s FY2020 score is 91.81 percent, down from 95.77 percent in FY 2018 and 95.26 percent in FY 2019. The agency was one of 284 loan servicers ranked as Tier 1 for FY2020. There were 979 FHA servicers nationwide.

The purchase assistance provided by NDHFA includes affordable financing, down payment and closing cost assistance, and loan guarantees that help low- to moderate-income borrowers achieve homeownership. Of the 9,500 loans the agency currently services approximately 47 percent are FHA guaranteed.

NDHFA is a self-supporting state agency dedicated to making housing affordable for all North Dakotans. The North Dakota Industrial Commission, consisting of Governor Doug Burgum as chairman, Agriculture Commissioner Doug Goehring and Attorney General Wayne Stenehjem, oversees the agency. More information about NDHFA is available online at