Midwest Real Estate Data Help Desk Ranked #1 in National Contest

 

The Midwest Real Estate Data (MRED) Help Desk is the best in its class, according to a global leader in the contact center industry.

BenchmarkPortal rated MRED as the top small-sized center in the country based on objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time. The first-place distinction in 2019 marked the 10th straight year MRED’s Help Desk was named a top contact center.

“Our entire team is singularly focused on providing real estate professionals with the best service possible,” said MRED Support Center Manager Katrina Bressler. “This award recognizes that our staff does an amazing job of helping people in a timely manner and with a smile.”

MRED’s Help Desk achievements in the 2019 rankings included:

  • Customer satisfaction ranking almost 20 percent higher than the industry average
  • Registering a nearly perfect score for tickets being closed on the first call
  • Being twice as fast as the industry average at answering calls
  • 80 percent less hold time on calls than the industry average
  • Responding to emails 10 times faster than the industry average