New study shows Delta dropping in customer satisfaction

Photo by: Delta Airlines - Facebook
Photo by: Delta Airlines - Facebook

(Atlanta, GA) -- A new study shows Delta Airlines is dropping in customer satisfaction levels.

Research from the American Customer Satisfaction Index found that while overall airline perception as gone up by a percentage point, the Atlanta-base carrier saw its customer satisfaction score dip by one point to 76 out of 100.

JetBlue also saw a decline in customer satisfaction.

Experts say part of the reason could be Delta's high fares.


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