Tue, Feb 27th, 2024 - 1:32pm
April 19, 2023 - 12:00pm | By Kyle Cornell
(Atlanta, GA) -- A new study shows Delta Airlines is dropping in customer satisfaction levels.
Research from the American Customer Satisfaction Index found that while overall airline perception as gone up by a percentage point, the Atlanta-base carrier saw its customer satisfaction score dip by one point to 76 out of 100.
JetBlue also saw a decline in customer satisfaction.
Experts say part of the reason could be Delta's high fares.